Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at digiwearservices@atomicmail.io. Please note that returns will need to be sent to the following address: 7TH FLOOR, 5-9-58/1-15, FLAT 703-E&F, Babu Khan Estate, Hyderguda circle,Basheer bagh, Hyderabad G.P.O., Hyderabad, Hyderabad- 500001, Telangana
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at digiwearservices@atomicmail.io.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at digiwearservices@atomicmail.io.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused, with all original accessories
- In its original packaging with seals intact
- Accompanied by the receipt or proof of purchase
For electronics, all included items such as chargers, cables, manuals, warranty cards, and original boxes must be returned.
How to Start a Return
To start a return, you can contact us at digiwearservices@atomicmail.io.
Please note that returns will need to be sent to the following address:
Floor No.: 7th Floor
Building No./Flat No.: 5-9-58/1-15 Flat 703 E & F
Name Of Premises/Building: Babu Khan Estates
Road/Street: Hyderguda Circle
Locality/Sub Locality: Basheer Bagh
City/Town/Village: Hyderabad
District: Hyderabad
State: Telangana
PIN Code: 500001
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate and resolve the issue.
For electronics, we recommend recording an unboxing video as proof in case of transit damage or missing items.
Exchanges
We do not offer direct exchanges for electronics.
The fastest way to get a replacement is to return the item (if eligible) and place a new order separately.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to reflect the refund.
If more than 15 business days have passed since approval, please contact us at digiwearservices@atomicmail.io.